Strategic IT Visionary – Transforming Business Through Technological Excellence

Crafting the Tech Narrative

A Journey of Innovation, Strategy, and Pioneering Solutions

TRUTRIP - Travel IT Project Manager
January 2023 - Present | India

• Engineered a robust IT infrastructure to manage and enhance relationships with over 200 travel agents and 100+ corporate clients, boosting retail and corporate sales.

• Developed and implemented CRM strategies that resulted in a 30% increase in agent partnerships, leveraging advanced data analytics for targeted outreach.

• Created and executed IT-centric strategic account management plans for OTAs, TMCs, and corporate API integrations, driving significant business growth.

• Conducted in-depth competitor analysis and market research to identify potential agents and corporate clients, formulating targeted IT-supported sales strategies.

• Managed international vendor relationships through sophisticated IT platforms, negotiating contracts, and monitoring sales trends to ensure product quality and cost-efficiency.

• Directed multiple concurrent projects, ensuring timely delivery and alignment with strategic business goals, enhancing overall project management effectiveness.

• Designed and executed sales strategies to maximize market penetration and sales effectiveness, achieving a substantial increase in market share.

• Utilized IT tools for advanced data analytics, providing actionable insights to drive strategic decision-making and enhance sales performance.

• Enhanced client satisfaction and revenue by managing over 200 client relationships, delivering tailored product management solutions and support.

• Led cross-functional teams to implement IT solutions and sales strategies, fostering collaboration and achieving marked improvements in project outcomes and sales growth.

The PD Rapid - Managing Partner & Founder
March 2020 - Present | India

• Entrepreneurial Leadership: Steered the creation and growth of a multi-service platform, The PD Rapid, encompassing over 50 global services, designed to streamline and enhance service accessibility for a diverse clientele.

• Visionary Platform Development: Successfully conceptualized and launched an innovative one-stop platform with 46+ global services, setting a new benchmark for service accessibility and customer convenience in the industry.

• Team and Operations Oversight: Orchestrated cross-functional teams, fostering an environment of commitment and enthusiasm, to ensure top-notch service delivery and elevated customer satisfaction rates.

• Strategic Business Alliances: Actively engaged in forging strategic partnerships and collaborations, significantly broadening the company’s scope and enriching our service portfolio.

• Performance Optimization: Diligently monitored service performance metrics, employing data-driven strategies to refine operations and achieve ambitious business goals.

Sri Lakshmi Holidays - Managing Director (Brand: Planetwide Services) November 2019 - Present | Hyderabad, Telangana, India

• Strategic Brand Expansion: Championed Sri Lakshmi Holidays' ascendancy as a key player under the brand 'Planetwide Services', orchestrating strategic initiatives that secured consistent year-over-year growth and fortified our stature in the Indian travel market.

• Market Penetration and Client Growth: Drove the expansion of our client base nationwide, deploying customized marketing strategies and cultivating pivotal partnerships, thus ensuring a robust pipeline of business.

• Service Diversification and Innovation: Pioneered the introduction of a versatile array of travel services, responding adeptly to evolving market demands and cementing the company's reputation for versatility in the dynamic travel industry.

• Operational Excellence: Revolutionized operational workflows by integrating cutting-edge technology and optimizing resource allocation, which led to a marked increase in profitability and customer satisfaction scores.

• Visionary Leadership: Steered the company's direction with a clear strategic vision, achieving sustained growth and a commanding market presence for Sri Lakshmi Holidays.

• Partnership Development: Nurtured a network of travel partners and vendors, ensuring a portfolio of diverse and premium service offerings, enhancing the brand value of Travel Across World.

• Segment-Specific Marketing Success: Orchestrated targeted marketing campaigns that resonated with distinct client segments, significantly boosting booking rates and fostering repeat business.

• Customer Experience Transformation: Implemented innovative technological solutions that streamlined the booking process, elevating the overall customer experience.

• Team Leadership and Service Excellence: Led an adept team of travel consultants and customer service professionals, guaranteeing the delivery of exceptional travel experiences and customer service.

Willamette University - MBA Admissions Ambassador
August 2022 - January 2023 | Salem, Oregon, United States

• Data Management Excellence: Spearheaded the development and curation of a comprehensive international resources database, achieving a substantial 25% surge in prospective student inquiries.

• Event Coordination and Data Integration: Orchestrated data-centric operations during critical admissions events, significantly optimizing engagement strategies for potential student recruitment.

• Prospective Student Relations: Responded to and managed student inquiries with the utmost attention to detail, ensuring data integrity and fostering an environment conducive to informed decision-making for applicants.

• Admissions Process Optimization: Proactively gathered and integrated feedback from candidates, driving continuous improvements in the admissions process and bolstering Willamette University's attractiveness to MBA prospects.

EditPoint India OPC Pvt Ltd - Head of Strategic IT and Sales
November 2016 - July 2022 | Hyderabad, Telangana, India

• Directed sales and marketing integration across departments, achieving a 20% increase in operational efficiency and improving decision-making processes

• Achieved a 25% increase in market penetration and a 15% increase in customer engagement through strategic go-to-market planning for IT products in B2B and B2C sales.

• Led a 60-member team in executing marketing campaigns, aligning with corporate objectives to enhance software product positioning and project management outcomes.

• Managed over 500 client relationships, driving a 30% increase in brand loyalty and business growth through tailored product management solutions.

• Oversaw the development and implementation of IT products, ensuring alignment with market needs and enhancing product lifecycle management.

• Conducted comprehensive market analysis to identify opportunities for growth, crafting targeted sales and marketing strategies to maximize market penetration.

• Implemented process improvements across sales and marketing operations, resulting in significant enhancements in operational efficiency and productivity.

• Mentored and developed team members, fostering a collaborative environment that drove performance improvements and achieved organizational goals.

• Utilized advanced data analytics to inform strategic decisions, enhancing the effectiveness of sales campaigns and marketing initiatives.

• Developed strategic account management plans, increasing customer satisfaction and retention through proactive engagement and support

Beyond the Resume
The Uncharted Talents of Dhruvith Kumar

Kicking off my career in 2013, I stepped into the bustling automotive industry, working closely with dealers at Yamaha Two Wheeler. This initial foray set the stage for my next endeavor with Honda Cars, where, as a Sales Executive, I deepened my expertise and thrived in the dealer-centric world of auto sales

At EaseMyTrip, I honed my travel industry expertise, managing 'End to End' travel solutions in Hyderabad. My role encompassed everything from air ticketing for 400+ airlines to coordinating with 1 million hotels globally, ensuring seamless travel experiences. This foundational journey was pivotal in launching my own travel ventures

My professional path has taken me through an array of industries, where I've amassed a wealth of experience. From the fast-paced world of Automobile sales to the intricate logistics at Amazon, the dynamic field of Event Management, and the cutting-edge arena of Technology Sales, my career is a tapestry of diverse industry engagements, each contributing to my broad and versatile expertise

Company Brand Logo Credit Usage Policy