Not Here To Fit In. Here To Build Better, Dream Bolder, And Make Impact Louder.
I Don’t Follow Trends—I Design What’s Next, Shape What Matters, And Lead Where Others Wait.
Every Idea Has A Rhythm. I Find It, Amplify It, And Bring It To Life With Serious Style.
Crafting the Tech Narrative
A Journey of Innovation, Strategy, and Pioneering Solutions
VIAAN LLC - Management Analyst
January 2024 - Present | Chesapeake, Virginia, United States.
Improved operational efficiency across multi-property hospitality networks by 25% through Lean Six Sigma practices and automation of repetitive tasks.
Developed and maintained performance dashboards using Tableau and Advanced Excel, enabling real-time tracking of occupancy rates, revenue metrics, and guest satisfaction scores.
Streamlined reservation, check-in, and check-out processes with SQL-driven logic, reducing wait times and enhancing guest experience.
Leveraged SQL and Python to deliver insights from property data, improving executive decision-making speed by 30%.
Conducted AS-IS/TO-BE process mapping across guest services, housekeeping, and maintenance, improving service delivery timelines by 20%.
Implemented systems to flag non-compliant operations using Python scripts and trigger-based SQL alerts, supporting audit-readiness.
Performed trend analysis and built predictive models around guest behavior and preferences, enabling tailored service offerings.
Integrated task management tools across departments to synchronize front-desk, housekeeping, and admin workflows, improving team collaboration.
Consolidated and visualized data across multiple locations to benchmark performance and identify underperforming areas.
Built an automated ticket triage system using JIRA and SQL, reducing average response time to operational issues by 35%.
The PD Rapid - Managing Partner & Founder
March 2020 - Present | Hyderabad, Telangana, India
Entrepreneurial Leadership: Steered the creation and growth of a multi-service platform, The PD Rapid, encompassing over 50 global services, designed to streamline and enhance service accessibility for a diverse clientele.
Visionary Platform Development: Successfully conceptualized and launched an innovative one-stop platform with 46+ global services, setting a new benchmark for service accessibility and customer convenience in the industry.
Team and Operations Oversight: Orchestrated cross-functional teams, fostering an environment of commitment and enthusiasm, to ensure top-notch service delivery and elevated customer satisfaction rates.
Strategic Business Alliances: Actively engaged in forging strategic partnerships and collaborations, significantly broadening the company’s scope and enriching our service portfolio.
Performance Optimization: Diligently monitored service performance metrics, employing data-driven strategies to refine operations and achieve ambitious business goals.
Sri Lakshmi Holidays - Managing Director (Brand: Planetwide Services) November 2019 - Present | Hyderabad, Telangana, India
Strategic Brand Expansion: Championed Sri Lakshmi Holidays' ascendancy as a key player under the brand 'Planetwide Services', orchestrating strategic initiatives that secured consistent year-over-year growth and fortified our stature in the Indian travel market.
Market Penetration and Client Growth: Drove the expansion of our client base nationwide, deploying customized marketing strategies and cultivating pivotal partnerships, thus ensuring a robust pipeline of business.
Service Diversification and Innovation: Pioneered the introduction of a versatile array of travel services, responding adeptly to evolving market demands and cementing the company's reputation for versatility in the dynamic travel industry.
Operational Excellence: Revolutionized operational workflows by integrating cutting-edge technology and optimizing resource allocation, which led to a marked increase in profitability and customer satisfaction scores.
Visionary Leadership: Steered the company's direction with a clear strategic vision, achieving sustained growth and a commanding market presence for Sri Lakshmi Holidays.
Partnership Development: Nurtured a network of travel partners and vendors, ensuring a portfolio of diverse and premium service offerings, enhancing the brand value of Travel Across World.
Segment-Specific Marketing Success: Orchestrated targeted marketing campaigns that resonated with distinct client segments, significantly boosting booking rates and fostering repeat business.
Customer Experience Transformation: Implemented innovative technological solutions that streamlined the booking process, elevating the overall customer experience.
Team Leadership and Service Excellence: Led an adept team of travel consultants and customer service professionals, guaranteeing the delivery of exceptional travel experiences and customer service.
Willamette University - MBA Admissions Ambassador
August 2022 - January 2023 | Salem, Oregon, United States
Data Management Excellence: Spearheaded the development and curation of a comprehensive international resources database, achieving a substantial 25% surge in prospective student inquiries.
Event Coordination and Data Integration: Orchestrated data-centric operations during critical admissions events, significantly optimizing engagement strategies for potential student recruitment.
Prospective Student Relations: Responded to and managed student inquiries with the utmost attention to detail, ensuring data integrity and fostering an environment conducive to informed decision-making for applicants.
Admissions Process Optimization: Proactively gathered and integrated feedback from candidates, driving continuous improvements in the admissions process and bolstering Willamette University's attractiveness to MBA prospects.
EditPoint India OPC Pvt Ltd - Head of Strategic IT and Sales
November 2016 - July 2022 | Hyderabad, Telangana, India
Directed sales and marketing integration across departments, achieving a 20% increase in operational efficiency and improving decision-making processes
Achieved a 25% increase in market penetration and a 15% increase in customer engagement through strategic go-to-market planning for IT products in B2B and B2C sales.
Led a 60-member team in executing marketing campaigns, aligning with corporate objectives to enhance software product positioning and project management outcomes.
Managed over 500 client relationships, driving a 30% increase in brand loyalty and business growth through tailored product management solutions.
Oversaw the development and implementation of IT products, ensuring alignment with market needs and enhancing product lifecycle management.
Conducted comprehensive market analysis to identify opportunities for growth, crafting targeted sales and marketing strategies to maximize market penetration.
Implemented process improvements across sales and marketing operations, resulting in significant enhancements in operational efficiency and productivity.
Mentored and developed team members, fostering a collaborative environment that drove performance improvements and achieved organizational goals.
Utilized advanced data analytics to inform strategic decisions, enhancing the effectiveness of sales campaigns and marketing initiatives.
Developed strategic account management plans, increasing customer satisfaction and retention through proactive engagement and support
Beyond the Resume
The Uncharted Talents of Dhruvith Kumar
Kicking off my career in 2013, I stepped into the bustling automotive industry, working closely with dealers at Yamaha Two Wheeler. This initial foray set the stage for my next endeavor with Honda Cars, where, as a Sales Executive, I deepened my expertise and thrived in the dealer-centric world of auto sales
At EaseMyTrip, I honed my travel industry expertise, managing 'End to End' travel solutions in Hyderabad. My role encompassed everything from air ticketing for 400+ airlines to coordinating with 1 million hotels globally, ensuring seamless travel experiences. This foundational journey was pivotal in launching my own travel ventures
My professional path has taken me through an array of industries, where I've amassed a wealth of experience. From the fast-paced world of Automobile sales to the intricate logistics at Amazon, the dynamic field of Event Management, and the cutting-edge arena of Technology Sales, my career is a tapestry of diverse industry engagements, each contributing to my broad and versatile expertise
